退款政策

Refund Policy (Hong Kong Law Compliant)

Thank you for choosing our eSIM services. Please read the following refund policy carefully before purchasing.

General Refund Terms

• Under Hong Kong law, consumers generally do not have the automatic right to cancel or return digital services like eSIM once the transaction is completed.

• Refunds will only be considered in cases where the eSIM service is faulty, significantly not as described, or where we have failed to deliver the service as promised.

• In most other situations, such as a change of mind, incorrect device compatibility, or connectivity issues caused by factors outside our control, refunds will not be offered.

Your Responsibilities Before Purchase

• Check Device Compatibility: Confirm that your device supports eSIM technology. This can be done by checking your device settings or manufacturer’s specifications. Devices must be unlocked and compatible with eSIM. We are not responsible for refunds due to device incompatibility.

• Ensure Stable Internet Connection: Make sure you are connected to a strong and stable Wi-Fi network before installing the eSIM to avoid installation failures.

Refund Request Process

• To request a refund, contact us within 7 days of purchase with your order details and a clear description of the issue.

• We will assess the request and may require evidence such as screenshots or error messages.

• If your refund is approved based on valid reasons under the law, we will process the refund promptly.

Limitations Under Hong Kong Law

• If you have accepted and used the eSIM service without reporting issues promptly, you may lose the right to refund.

• Remedies may include repair or replacement of the service where applicable. A full refund is not guaranteed unless legally required.

• This policy complies with Hong Kong's Sale of Goods Ordinance and related consumer protection laws.

We appreciate your understanding and thank you for trusting our eSIM services for your global travels.