Contact information

Contact Information

If you have any questions, concerns, or need assistance, please feel free to contact UncleSim:

• Email: unclesim@unclesim.net
• Response Time: We aim to respond within 24 business hours.
• For eSIM Activation Code Issues: If you do not receive your eSIM QR code within 24 hours of purchase, please email us immediately at unclesim@unclesim.net
• For Network or Service Issues: Please contact LuckySIM cs@luckysim.com.hk directly as we are a reseller and do not manage network services.