Privacy Policy

Effective Date: December 25, 2025
Last Updated: December 25, 2025

At UncleSim, we're committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our eSIM and international roaming data services.

1. Information We Collect

Personal Information

When you purchase our eSIM plans or use our services, we may collect:

• Contact Information: Name, email address, phone number
• Payment Information: Billing address, payment method details (processed securely through our payment providers)
• Account Information: Order history, eSIM activation details, customer support communications
• Device Information: Device type, IMEI number (for eSIM compatibility verification)

Usage Data

We automatically collect certain information when you use our services:

• Network Data: Data usage, connection times, network performance metrics
• Location Data: Country or region where services are activated and used
• Technical Data: IP address, browser type, operating system, device identifiers
• Website Analytics: Pages visited, time spent on site, referral sources

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Process orders, deliver eSIM activation codes, and provide roaming data services
• Customer Support: Respond to inquiries, troubleshoot technical issues, and provide activation assistance
• Account Management: Maintain your account, send order confirmations, and provide service updates
• Service Improvement: Analyze usage patterns to improve coverage, network quality, and user experience
• Marketing Communications: Send promotional offers, travel tips, and new plan announcements (with your consent)
• Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized service use
• Legal Compliance: Comply with applicable laws, regulations, and legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Network Partners: Mobile network operators who provide roaming coverage in your destination countries
• Payment Processors: Secure payment service providers who process your transactions
• Service Providers: Third-party vendors who help us deliver services (email delivery, customer support, analytics)
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and customer support
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Inactive account data may be deleted after a reasonable retention period, typically 3-7 years depending on legal requirements.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure payment processing through PCI-DSS compliant providers
• Access controls and authentication for internal systems
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at unclesim@unclesim.net with your request.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including Hong Kong and countries where our network partners operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

UncleSim
Email: unclesim@unclesim.net
Website: unclesim.net

We're committed to protecting your privacy while keeping you connected worldwide. Thank you for trusting UncleSim with your international roaming needs.