Shipping & Delivery Policy

At UncleSim, we provide digital delivery of eSIM and roaming data plans worldwide. Since our products are digital, there's no physical shipping involved—your eSIM activation code is delivered directly to your email after purchase.

Digital Product Delivery

All UncleSim eSIM plans are digital products delivered electronically:

• Email Delivery: Your eSIM QR code and activation instructions are sent to your email address after purchase
• No Shipping Fees: Since products are delivered digitally, there are no shipping or handling charges—ever
• Global Availability: Receive your eSIM regardless of your location worldwide
• Convenient Access: Start using your international roaming data once you receive and activate your eSIM

Delivery Timeframe

Standard Delivery: Orders are typically delivered within 24 hours of purchase completion.

Please note: Delivery time may vary as our system verifies payment, processes your order, and generates your unique eSIM QR code. During peak periods or if additional verification is required, delivery may take up to 48 hours.

What You'll Receive

Your order confirmation email will include:

• eSIM QR code for easy scanning and activation
• Step-by-step activation instructions for your device
• Plan details including data allowance, validity period, and coverage areas
• Customer support contact information
• Order receipt and invoice

Didn't Receive Your eSIM?

If you haven't received your eSIM activation email within 24-48 hours:

1. Check your spam/junk folder: Sometimes automated emails are filtered incorrectly
2. Verify your email address: Ensure you entered the correct email during checkout
3. Check your order confirmation: Your eSIM code may be included in your order confirmation
4. Contact support: Email us at unclesim@unclesim.net with your order number for immediate assistance

Pre-Travel Planning

You can purchase your eSIM plan before your trip and activate it when you arrive at your destination. Your eSIM code doesn't expire until activated, giving you flexibility to plan ahead without worrying about delivery timing.

Multiple Destinations

Traveling to multiple countries? Each eSIM plan you purchase will be delivered separately via email with its own unique QR code and activation instructions. You can manage multiple eSIM profiles on compatible devices.

Customer Support

Need help with delivery or activation? Our support team is available to assist you:

• Email: unclesim@unclesim.net
• Response Time: Typically within 24 hours
• Available Support: Delivery issues, activation assistance, technical troubleshooting

Order Tracking

Since our products are delivered digitally via email, traditional shipping tracking is not applicable. You can verify your order status by:

• Checking your email for the delivery confirmation
• Reviewing your order history in your account (if registered)
• Contacting our support team with your order number

Stay Connected Worldwide
With UncleSim's digital delivery, you'll receive your eSIM within 24 hours. Reliable eSIM service delivered straight to your inbox.