Good to know
- Activation window (180 days) Once redeemed into a QR profile, it must be activated in Australia or New Zealand within 180 days (expires automatically thereafter).
Direct Search Hub
Quick Coverage Finder (Australia & New Zealand Key Destinations)
Supported Cities, Islands & Tourist Destinations
Australia ( / )New Zealand ()Sydney / SYD ()Melbourne / MEL ()Brisbane / BNE ()Gold Coast ()Perth ()Auckland / AKL ()Queenstown / ZQN ()Christchurch / CHC ()Wellington / WLG ()Rotorua ()Lake Tekapo / Mount Cook ( / )Hobart / Tasmania ( / )Great Ocean Road ()
Compatibility Guide
Check if Your Phone Supports eSIM
Fast Dial Code (Universal)
Open your phone app and dial *#06#. If an "EID" barcode or 32-digit number appears, your device hardware supports eSIM.
Apple iPhone Verification
Go to
Settings Cellular. If you see the option "Add eSIM" or "Add Cellular Plan", your iPhone is eSIM ready.
Samsung & Android Verification
Go to
Settings Connections SIM Manager. Look for "Add eSIM" or a [+] button to download a profile.
Important Device Notice: Your phone must be carrier-unlocked (SIM-lock free). (Note: Dual-physical SIM iPhones manufactured for Mainland China, Hong Kong, and Macau do not support eSIM).
Easy Setup Process
How to Order, Redeem & Activate Your Australia & New Zealand eSIM
1
Select Travel Plan Duration
Choose the number of travel days needed for your trip to Australia and New Zealand (calculated in 24-hour cycles) and complete checkout online.
2
Receive Your Email Voucher within 15 Minutes
Check your inbox for our confirmation email containing your eSIM QR code and activation details. Activate it within 180 days of receiving it.
3
Redeem & Scan QR Profile (On Departure Day)
On your departure day, visit the exchange portal to input your code and generate your eSIM QR profile. Scan it using your phone's cellular settings on stable Wi-Fi.
4
Connect in Australia / New Zealand & Enable Roaming
Upon landing in Australia or New Zealand, set this eSIM as your Mobile Data line, turn on Data Roaming, and it connects automatically.
Redemption Portal:https://esimexchange.com/
(Enter your email voucher code to retrieve your Australia & New Zealand QR profile)
Carrier Directory
Carrier Specs by Destination (Australia & New Zealand)
Click to View Complete Network Breakdown for Australia & New Zealand (5G / 4G)
| Region / Territory | Operator(s) | Speed |
|---|---|---|
| 1. Australia / (Australia) | Telstra | 5G/4G |
| 2. New Zealand / (New Zealand) | Spark | 5G/4G |
Got Questions?
Frequently Asked Questions
How do date duration and daily data resets work?
• Duration:24 hours (any time less than 1 hour will be rounded up to 1 hour) / 24(11).
• Data reset:00:00 Hong Kong Time (UTC+8) / 00:00 (UTC+8).
Can I use one eSIM across both Australia and New Zealand ?
Yes. This dual-region eSIM automatically switches between Telstra (Australia) and Spark (New Zealand) without needing multiple profiles or manual APN setup.
Which mobile carrier networks will I connect to?
You will connect directly to Telstra in Australia and Spark in New Zealand, providing 5G and 4G LTE coverage across both nations.
Can I use personal hotspot and tethering?
Yes, personal mobile hotspot and data sharing are fully supported across all covered regions in Australia and New Zealand for laptops, iPads, tablets, and companion devices.
Important Precautions for Your Australia & New Zealand eSIM
Delivered by email: Your eSIM profile is emailed to the address on your order, within 15 minutes. There is no code to redeem, and nothing is posted.
180-Day Activation Window: Once redeemed into a QR profile, it must be activated in Australia or New Zealand within 180 days (expires automatically thereafter).
Date Duration ():24 hours per day, any time less than 1 hour rounds up to 1 hour (2411).
Data Reset ():00:00 Hong Kong Time / UTC+8 (00:00 UTC+8). Daily data quotas refresh daily at 00:00 UTC+8.
Quick Device Installation
iOS & Android Configuration Guide
Apple iPhone Setup
iOS Guide
Phase 1: Before You Fly (At Home / Wi-Fi)
1. Scan QR: Go to
Settings Cellular tap Add eSIM (or Add Cellular Plan) scan your QR code.
2. Label Lines: Keep your primary SIM labeled as [Primary]. Label this travel eSIM as [Secondary] (or AU & NZ Travel).
3. Line Settings: Set Default Line& iMessage / FaceTime to [Primary] (to continue receiving bank OTP SMS).
Keep the [Secondary] eSIM line turned OFF before departure to prevent premature activation.
Phase 2: After Landing in Australia / New Zealand
1. Enable Travel Line: Turn ON your [Secondary] eSIM line.
2. Switch Data: Set Cellular Data to [Secondary].
3. Roaming On: Inside the [Secondary] settings, toggle Data Roaming to ON.
✓ Keep "Allow Cellular Data Switching" turned OFF.
Android Setup
Samsung / Pixel / Unlocked
Phase 1: Before You Fly (At Home / Wi-Fi)
1. Download Profile: Go to
Settings Connections SIM Manager tap [+] Add eSIM scan QR.
Keep the new eSIM turned OFF before departure to avoid premature activation.
Phase 2: After Landing in Australia / New Zealand
1. Activate eSIM: Turn ON the Australia & New Zealand travel eSIM profile.
2. Set Primary Mobile Data: Set the travel eSIM as your preferred Mobile Data SIM.
3. Enable Roaming: Enable Data Roaming in Mobile Network settings.
4. Retain Home Line: Keep your home physical SIM active for SMS/OTPs without mobile data.